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This page says what the TreeHaus Kombucha app does today.
You can cancel an order yourself, on its page, until the shop starts preparing it. Until you collect it, the shop can cancel it too.
When an order is cancelled, everything you paid from your TreeHaus Balance goes back into it straight away.
If an order is not collected 3 days after we told you it was ready, it is marked Not collected. We keep it for you, and the shop decides what happens next: they can hand it over when you come, or cancel it and put what you paid from your TreeHaus Balance back.
Nothing is taken from you automatically.
If something is wrong with an order you collected, message the shop. The shop can give back all or part of what you paid from your TreeHaus Balance, into your TreeHaus Balance.
Refunds of money you paid from your TreeHaus Balance go back into your TreeHaus Balance, not to your bank, and show on your statement straight away.
If a refund would take your TreeHaus Balance over its limit of RM500.00, the part over the limit is sent to your bank account instead, and we ask you for your bank details.
To send your TreeHaus Balance to your bank, see the TreeHaus Balance terms.
Ask TreeHaus Kombucha directly — the same people who make your order.