TreeHaus Balance Terms

1. What TreeHaus Balance is

TreeHaus Balance is money you pay in advance to spend with TreeHaus Kombucha in Malaysia, through this app, on products and delivery fees. It is not cash, it earns no interest, and you cannot spend it at any other business. We do not pay it out in cash: it leaves your balance only when you spend it here or when we send it to your bank account under clause 6.

2. Not e-money from a Bank Negara Malaysia approved issuer

TreeHaus Balance is limited purpose electronic money under the Financial Services (Limited Purpose Electronic Money) (Exemption) Order 2024 (P.U.(A) 463/2024). It is not e-money issued by an issuer approved by Bank Negara Malaysia, and the rules for those issuers do not apply to it.

3. Topping up

1. Each top-up must be a whole ringgit amount between RM20 and RM200.
2. Your balance can never be more than RM500. We will not start a top-up that would take it past that amount.
3. If money arrives that would take your balance past RM500, such as a payment that was already made or a refund, the part above the limit is set aside and sent to your bank account instead.
4. Top-ups are paid through Billplz. Your balance goes up only after Billplz confirms the payment to us.

4. Promotional credit

Credit we give you for free, such as a top-up bonus or a reward, is kept apart from the money you paid. It expires 30 days after we give it, is spent before your paid balance, and cannot be sent to a bank account.

5. Expiry

Your TreeHaus Balance does not expire. If that ever changes, we will tell you at least 30 days before, as clause 10 says.

6. Sending your balance to your bank account

You can ask us at any time to send your paid balance to a bank account in your name at a licensed bank in Malaysia. We will complete the transfer within 14 working days of checking your request, and we do not charge a fee. Before we send it, we may ask you to show that the bank account is in your name.

7. Refunds on cancelled orders

If an order you paid for with TreeHaus Balance is cancelled or refunded, the money goes back into your TreeHaus Balance.

8. Your account

TreeHaus Balance belongs to you. It cannot be sold or given to another person. Keep your sign-in safe, and tell us straight away if you think someone else has used your account.

9. Complaints

Contact us on WhatsApp at 60165909092 or by email at treehaus01@gmail.com. We will reply within 3 working days. If you are not happy with our reply, you can file a claim with the Tribunal for Consumer Claims Malaysia.

10. Changes to these terms

1. If we switch on expiry, or make any other change that could make you lose money already in your TreeHaus Balance, we will tell you in this app at least 30 days before it takes effect, and this page will show the date.
2. A change will never shorten the expiry date of a balance you already hold. Once expiry is switched on, we will not shorten the time you have to ask us to restore an expired balance, and the most a balance can hold will never be set below what is already in your TreeHaus Balance.
3. Other changes, such as new contact details, a new business name or new top-up amounts, apply from the date shown at the top of this page. We ask you to agree to them before your next top-up.

11. Personal data and the law

We handle your personal data under the Personal Data Protection Act 2010. These terms are governed by the laws of Malaysia.

12. Mistakes, reversed payments and misuse

1. If money reaches your TreeHaus Balance by mistake, or a top-up payment is reversed by your bank or by Billplz, we may take that amount back out of your TreeHaus Balance. If it has already been spent, you will need to pay it back to us.
2. If we have reason to think an account, a top-up or a transfer request is being used for fraud or in a way the law does not allow, we may pause it while we check, and we will tell you why unless the law stops us.
3. The money you paid stays yours. If we close your account, we will send your paid balance to your bank account under clause 6.

13. Products, prices and things outside our control

1. Your TreeHaus Balance pays for what is on sale when you order. It does not reserve a product, a quantity or a price for you.
2. We are not responsible for a delay caused by something outside our control, such as an outage at a bank, at Billplz or on the internet. We will put your TreeHaus Balance right as soon as it is fixed.
3. Nothing in these terms takes away the rights you have under the Consumer Protection Act 1999.